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Shipment Processing Time:
All orders are processed within 3-5 business days. Orders are not shipped on holidays.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Premium shipping costs €10 worldwide and includes tracking and insurance on any damaged items.
All orders over €75 get free premium shipping worldwide..
Orders are sent to the shipping address provided on the order. Smoke-N-Mirrors.net is not responsible for shipments that are returned or not delivered due to an incorrect shipping address, or orders that tracking indicates delivery but are not found due to theft, delivery to incorrect address, etc.
For questions about the delivery of your order, please contact the carrier (use tracking number emailed to you upon shipment). Re-shipment will be billed accordingly based on the new shipping address (if applicable) and/or signature required upon delivery if necessary.
Customs, Duties, and Taxes:
Smoke-N-Mirrors.net is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
While we use best practices and materials to package your item for safety in transit, Smoke-N-Mirrors.net is not liable for any items damaged or lost during shipping. Orders that are shipped with premium shipping have insurance coverage on damaged items.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods. Prior to opening your shipment, it is helpful to take photos of the package if the damage is visible on the outside, as well as taking photos of the damaged item itself.
The delivery times listed for each country are estimated, and can vary if there are delays with the shippers. Smoke-N-Mirrors.net is not responsible for packages arriving later than expected.
Premium shipping takes 9 to 12 days to ship to the USA, Australia, Canada, Mexico, Turkey, China, and Russia.
Premium shipping takes 5 to 9 days to ship to Great Britain, France, Greece, Italy, Spain, Germany, Denmark, Sweden, Finland, Iceland, Norway, Switzerland, Faroe Islands, Austria, Belgium, the Netherlands, Czech Republic, Ireland, and Poland.
If your country is not listed here, you can email us at Liz.Chasse@Smoke-N-Mirrors.net to ask about the estimated delivery, or any other questions you have about shipping.